Privacy policy

OVERVIEW
This Privacy Policy describes how AUTORAD (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from autorad.in (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

 

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

 

 

2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

 

3. WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email.

  • Order information including billing address, shipping address, payment confirmation, and phone number.

  • Account information including username, password, and security questions.

  • Shopping details such as items you view, add to your cart, or save to your wishlist.

  • Customer support information including messages and inquiries you send us.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but it may limit your ability to use certain Services.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") through Cookies, pixels, and similar technologies. This may include:

  • Device and browser information.

  • Network connection details and IP address.

  • Interaction data with our Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Vendors and service providers who support our Site, such as Shopify.

  • Payment processors who collect payment information to fulfill your orders.

  • Marketing and advertising partners who provide analytics and targeted advertising.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

 

 

4. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

  • Providing Products and Services: To process payments, fulfill orders, send notifications, manage your account, and facilitate returns.

  • Marketing and Advertising: To send promotional emails, personalized ads, and special offers.

  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions or security threats.

  • Communicating with You: To provide customer support and improve our Services.

 

 

5. COOKIES AND TRACKING TECHNOLOGIES

Like many websites, we use Cookies to:

  • Enhance site functionality and user experience.

  • Analyze site usage for improvement.

  • Deliver targeted advertising.

Most browsers accept Cookies by default, but you can adjust your settings to remove or reject them. Note that disabling Cookies may affect the functionality of our Services.

 

 

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information in the following circumstances:

  • With service providers (e.g., payment processors, IT services, fulfillment partners).

  • With business and marketing partners (e.g., Shopify and advertising networks).

  • With your consent (e.g., shipping details to carriers or social media login integrations).

  • For legal reasons (e.g., compliance with laws, court orders, or investigations).

We do not sell your personal information to third parties.

 

 

7. USER-GENERATED CONTENT

If you post product reviews or other content publicly on our Services, that content will be viewable by others. We are not responsible for how others may use this information.

 

 

8. CHILDREN’S DATA

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us.

 

 

9. SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure.

We retain personal information only as long as necessary for business, legal, or compliance purposes.

 

 

10. YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights to:

  • Access your data and request copies of your personal information.

  • Delete your data where applicable.

  • Correct inaccurate information we hold about you.

  • Restrict processing or object to certain uses of your data.

  • Withdraw consent where we rely on it for processing.

To exercise these rights, contact us at [Your Contact Information].

 

 

11. INTERNATIONAL DATA TRANSFERS

We may transfer, store, and process your information outside your country of residence, including in the United States and other jurisdictions. We use legal safeguards for international data transfers as required.



PRODUCT WARRANTY POLICY

How Do I Register My Product's Warranty?

We offer a 1-year warranty on our products. To register your warranty, you must sign up within 7 days of receiving your product. Upon successful registration, you will receive a confirmation email. Some products may also include complimentary digital resources as part of the registration process.

 

 

How and When Can I Claim Warranty for My Product?

To make a warranty claim, ensure that you have registered your product within one week of delivery. If you experience any issues, please contact us via email or phone number. Our team will respond within 48 hours to assist you.

Warranty Claim Process:

  1. Provide your order details along with photos and videos demonstrating the issue.

  2. Warranty covers replacement of the damaged part only, not the entire product.

  3. Customised products are not eligible for returns.

  4. Each product is eligible for one warranty replacement only.

  5. Normal wear and tear, mishandling, and misuse are not covered.


Note: Warranty claims do not result in refunds; only replacements are issued.